For the past thirty years Visions’ field service technicians have been providing customers in and around the Seattle area with quality espresso machine service. It has been ten years since our last rate increase despite the continuous rise in service expenses. There has been an undeniable rise in price of raw-materials, transportation and labor that we use. Effective October 15th, 2017, we are increasing our field service rate to $95 per hour + $85 per hour travel time, with a one hour minimum service charge. Visions’ in-shop service rate will increase to $85 per hour.
Visions Espresso Service stands strong after thirty years in business as Seattle’s largest commercial espresso service provider. With trained and dedicated technicians focusing on answering questions and providing quality service to the Seattle Metropolitan area and the state of Washington, we offer one of the fastest average service response times in the industry. We also offer worldwide over-the-phone assistance and our service technicians are always happy to answer questions regarding home and commercial equipment issues. After ten years of absorbing rising costs it is now time to raise our rates to be able to continue to offer the quality of service our customers expect.
We thank you and look forward to supporting your business for years to come. If you have any questions, comments or concerns please don’t hesitate to reach us at 1-800-277-7277 or firstname.lastname@example.org.